Unruly Terms and Conditions
These Terms and Conditions form the agreement between you and Unruly Company. By activating or using your membership, you agree to be bound by these Terms.
1. Membership Overview
Details of all membership options are available at www.unrulycompany.co.nz. Memberships are based on structured small group training. The studio is not open for independent gym use outside scheduled classes or booked personal training sessions.
You must be at least 16 years old to hold an independent membership. Members aged 14–16 must attend with a parent or guardian who is also a current member.
Membership activation requires:
- Completion of online registration
- Completion of health questionnaire and waiver
- Selection of membership type
- Provision of valid NZ payment details (if applicable)
- Acceptance of these Terms and Conditions
2. Payments
Weekly memberships are paid by direct debit in advance. Payments are processed via our third-party provider. If a payment date falls on a public holiday, it may be processed on the next business day.
You must ensure:
- Your payment details are current and valid
- Sufficient funds are available on debit dates
- You notify us before changing or closing your account
If a payment fails, a dishonour fee may apply and studio access may be suspended until payment is resolved.
You agree to reimburse Unruly Company for any reasonable debt recovery or collection costs incurred due to unpaid fees.
All fees include GST. Fees may be adjusted in line with government GST changes.
3. Fee Changes
We may change membership fees at any time. We will provide at least 28 days’ notice via email or in-studio notice. You authorise us to adjust your direct debit accordingly.
4. Membership Holds
Memberships may be placed on hold for a minimum of 2 weeks and a maximum of 6 weeks per membership year (up to 4 times annually).
Medical holds of up to 12 weeks per year may be granted with supporting documentation.
Holds must be requested via the Member Portal or GymMaster app at least 24 hours before the next debit date. Holds cannot be backdated.
Your membership will automatically reactivate at the end of the hold period.
5. Cancellation
After completion of your minimum term, you may cancel your membership in-app or in your member portal (found under memberships) or by providing 2 weeks’ written notice via email to hello@unrulycompany.co.nz.
Cancellation conditions:
- Membership fees must be up to date
- Notice period continues billing as normal
Except where required by New Zealand law, membership fees are non-refundable.
Prepaid memberships are non-refundable and non-transferable.
If we breach our obligations and fail to remedy the breach within a reasonable time after notification, you may cancel your membership.
6. Health and Safety
You confirm that you are physically able to participate in exercise and that you are not aware of any condition that would prevent safe participation.
If you have concerns about your health, you should seek medical advice before exercising.
You must not attend the studio if you are unwell or have a contagious condition.
We reserve the right to request medical clearance where appropriate.
7. Studio Rules
Members must:
- Respect staff, members, and equipment
- Exercise safely and follow coach instructions
- Maintain appropriate hygiene
- Wear suitable exercise attire
- Not attend under the influence of alcohol or drugs
We may refuse entry or cancel membership immediately if behaviour is threatening, abusive, discriminatory, unsafe, or damages equipment.
8. Personal Property
To the fullest extent permitted by New Zealand law, Unruly Company excludes liability for loss, theft, or damage to personal property, including vehicles and items stored in lockers.
You are responsible for any deliberate or negligent damage you cause to studio property.
9. Privacy
We collect and manage personal information in accordance with our Privacy Policy. Payment details are securely processed by our third-party provider. We do not store full bank or credit card details.
10. Surveillance
Video surveillance operates within the studio (excluding bathrooms) for security purposes. By entering the studio, you acknowledge this.
11. Changes to Terms
We may update these Terms from time to time. Updated Terms will be published on our website. Continued use of your membership constitutes acceptance of the updated Terms.
12. Applicable Law
This agreement is governed by the laws of New Zealand. If any clause is found unenforceable, the remaining clauses remain valid.
13. Timetable
Class timetables may change. We aim to provide at least 7 days’ notice of significant timetable adjustments.
By activating or continuing your membership, you acknowledge that you have read and accepted these Terms and Conditions.